Nitrex provides an update on the current impact of COVID-19, and the steps we are taking to support our communities, customers, employees, suppliers and stakeholders during this period of uncertainty.
Dear Nitrex Community,
At Nitrex, the safety and well-being of our communities, employees, our customers, suppliers and stakeholders is always our priority. We recognize the important role we play in providing our Nitrex Heat Treating Solutions through our three divisions – Nitrex Turnkey Systems, Heat Treating Services, United Process Controls – including our new colleagues from G-M Enterprises, during this critical time. We are actively monitoring the COVID-19/Coronavirus situation and taking steps to help keep our communities safe. Herein, we share with you the steps we are taking.
Aligning with public health authorities
We have established a team dedicated to respond to this pandemic and have prepared Business Continuity Plans to ensure the continuation of products, services and customer support. We are closely monitoring updates regarding COVID-19 from global organizations such as the World Health Organization as well as various public authorities in each of the regions we operate. We continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.
Protecting the Nitrex community
As our employees interact with customers, suppliers and the general public, we have taken steps to limit exposure to the virus. Strict restrictions were put in place on both international and domestic travel, limiting visitors inside our facilities, cancelling large-scale event attendance, reducing face-to-face meetings to a minimum, providing work-from-home solutions, and continue to reinforce safe behavior in every environment – from our industrial plants, sales offices to our administrative offices, we are promoting deep-cleaning and routine disinfection.
Similarly, Nitrex has designated a COVID-19 ‘Point Team’, consisting of our top global leaders, who come together daily to discuss new efforts and best practices to effectively minimize exposure risk while also maintaining safe business operations.
Assisting our employees
We are in daily communication with our employees reminding them about the importance of good hygiene, providing health education and support whenever needed. We encourage employees who feel ill to stay at home and we have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by public health authority. Moreover, Nitrex provides comprehensive benefit packages to support employees during this period.
Our commitment to our customers and our communities
Our dedicated team around the world remains fully committed to continue working and supporting our customers during this period of uncertainty. While we are encountering a variety of challenges with travel restrictions and social distancing, our engineers and sales people are readily available to assist customers remotely over various communication channels. Similarly, we’ve done our best to stock up on products and parts that you may need. Our After-sales support experts are at customer disposal and will continue to facilitate customers with spare part orders and product maintenance support.
The role Nitrex plays in the industry, in our customers’ supply chain and in our employees’ families are very important in times like these. We are managing this situation with the same strength, attention to details and diligence we put in our products and services every day.
As always, thank you for working with Nitrex and your continued trust as we manage through this time together.
Sincerely,
Jean-François Cloutier
CEO
NITREX
MASTERING STRENGTH. WORLDWIDE.
